Case XX Knives Shipping/Ordering
Information


Questions about Shipping? Please give us a call at:
1-800-727-4643. We're here to help 7 days a week 8-8 Central Time.
 
Ordering Information
Ordering with Shepherd Hills is very easy!
Choose one of the following options:

Option 1: Place your order online. If paying with credit card, your card will be charged the same day the order ships. If paying by check/money order, we will ship the order as soon as check or money order is received.

Option 2: Call us at 1-800-727-4643 or 1-888-4 CASE XX. We accept Master Card, Visa, and Discover, as well as personal checks and money orders. Open seven days a week, 8 a.m. to 8 p.m. , central standard time.

Option 3: Print the order form (click here) and mail with payment to: Shepherd Hills Factory Outlet
Attention: Orders
P.O. Box 909
Lebanon, MO 65536-0909

We appreciate your patronage and would be happy to answer any questions you might have. Just call us or drop us an email at info@shephills.com

Residents in the following states, please add applicable sales tax:
MO 7.225%
KY   6%

See our Privacy Policy
Shipping Information
When will my order ship?
We ship most in-stock items within 24 hours of receipt of order.

We offer shipping by UPS or USPS:
UPS delivers to most locations in 3 days. $11.00 per package.
Priority Mail delivers to most locations in 3-5 days. $6.00 per package.
Orders Over $49 Ships Free to US addresses

Shipping On Backordered Items:

If an item is out of stock or backordered, we will ship as soon as the item becomes available, and additional shipping charges may apply.

Display Cases
incur an additional three to five dollar dimensional shipping surcharge.

UPS Express Service Available at Additional Charge Ship:
UPS 2nd Day Air We charge Actual Shipping Fee Call 1-800-727-4643 for Shipping Fee.
UPS Next Day Air We charge Actual Shipping Fee Call 1-800-727-4643 for Shipping Fee.

Additional Shipping Charges
for Outside the Continental USA Orders Shipping rates above apply only to destinations within the Continental United States. International, Alaska and Hawaii shipping is available, with rates quoted on each individual order. If you live outside the United States, once your order is placed, we will contact you with the shipping charges for your approval before shipping or charging your order. Shipping estimates are also available by phone for customers outside the U.S. Call 1-800-727-4643 or 417-532-7000 to place your order and get a shipping estimate.

International Restrictions
:
We cannot ship: Stag, Buffalo Horn, Mother-Of-Pearl, Abalone, Rosewood, Cocobolo Wood or Ebony Wood outside the US.

Returns/Exchanges
Any items that are unsatisfactory or defective may be returned via U.S. mail. Items must be unused and in original packing within 14 days of purchase. After this time manufacturer's warranties shall apply.

Sales Tax
: Residents in the following states, please add applicable sales tax:
MO 7.413%
KY 6%
1-800-727-4643 or 1-888-4-CaseXX
Info@ShepHills.com
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SHC Home World's Largest WR Case Knife Collectible Dealer
Case XX is a Trademark of WR Case & Sons Cutlery Co.
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